Unit Informations


Categories
Finance
Unit
5
Subject
Communicate with people
Topic
Polite behaviour , Complaints
Description
Three kinds of
Formal Greetings and Farewells
How to write a formal lette
Profile of a polite person
Advantages of polite people
Differences between polite and impolite language
Kind of claims
The book claim
Claims face to face and by telephon

 

Documents


Communicate with people
Three kinds of language, Formal Greetings and Farewells, How to write a formal letter
Student
162
Communicate with people
Three kinds of language, Formal Greetings and Farewells, How to write a formal letter
Student
143

Exercises


Video


5.2.4
Student

Audio